Having great processes is about more than just checklists. So how do you build ways of working that repeatedly deliver for your clients?
Some firms spend a lot of time creating an amazing client experience, but the same can't always be said of what they're offering their people.
A lack of clear purpose can often hold financial planning firms back. Michelle Hoskin looks at how to refocus on what really matters.
Michelle Hoskin talks through some tried and tested approaches to developing and growing your firm, and how to keep the momentum going.
How to evolve from being a great financial planner to becoming a great business owner.

Michelle is the founder and director of Standards International, and is also known as Little Miss Woww. 

With over 20 years’ experience working alongside some of the world’s most successful financial services organisations, Michelle is an internationally recognised author, speaker, coach and leading expert in identifying and designing international best practice standards of operational excellence.

She has been selected as one of the world’s top 30 coaches in financial services by The Elite Advisor™.

When it comes to the challenges faced by financial planners, one issue that comes up again and again is recruitment.

This is true both at a wider level across the profession in terms of attracting new talent, but also at an individual firm level. 

In this video, Standards International founder and director Michelle Hoskin provides her top tips for recruiting the best possible team. 

For over 15 years I have believed and promoted that the operational and technical support teams and functions within today’s busy practices are the backbone to every business regardless of its size, set up or service.

These keys roles are the power to the engine room and those firms both within the UK and overseas that have fully embraced them into their business are not just surviving, they are thriving.

How to find your purpose, ignite your passion and unleash your power

The best thing about the future is that it hasn’t happened yet; the even better thing about the future is that, when it does, it is going to happen one day at a time.

There is nothing as sure as change – it’s part of life! But those who embrace it will be rewarded with a more enjoyable journey to achieving their true potential, both personally and professionally.

Presenting at our Illuminate live events this week, Michelle Hoskin discusses the main challenges advisers and business owners face running their businesses. As Michelle explains, advisers and business owners are driven to thrive and inspire clients but are too often distracted from achieving the true potential of their respective businesses.