As a qualified adviser, you’ll be familiar with the amount of studying, hard work and dedication it’s taken to get you where you are today.
Your colleagues and peers will have progressed along the same path too. So how do you get ahead in your career, and what other attributes make a real difference to client outcomes?
Emotional intelligence is a key differentiator, and hugely influential on the way you interact and respond to colleagues and clients.
When working with couples in your capacity as their adviser, have you ever found yourself piggy in the middle?
It’s not always easy to please both parties and find a way forward, if couples aren’t aligned in their ideas of what their future should look like.
These differences should not be ignored, but rather brought into the open and dealt with constructively, if you are going to truly help and support them.
As a leader, you may find yourself tempted to carry out tasks yourself rather than delegate, because it’s simply quicker and easier to do so.
You may find you’re giving instructions and telling your team what to do rather than relying on them to use their own skills and initiative. Does this sound familiar?
We all want to do the best for our children, keep them safe from harm and give them the best possible chances in life. But this well-intended love and support can at times actually be unhelpful. There are some clear parallels here when it comes to managing a team.
The Danish psychologist Bent Hougaard came up with the term ‘curling parent’ to describe those who insist on sweeping away anything that may get in the way of their children, their polished stones.
Working with clients means having to deal with different types of people, which can bring its own challenges.
Experienced advisers know that no one single communication style works for every client – an approach that can motivate one person can have the opposite effect on another.
At the recent Personal Finance Society Festival of Financial Planning, I took part in a panel which discussed the topic of how to help clients make better financial decisions.
The panel was led by Chris Budd of Ovation Finance and included eminent behavioural finance experts Neil Bage from Be-IQ and Greg Davies of Centapse.