The Speakers’ Gym is a communication consultancy. They create and deliver dynamic, highly practical communication development programmes using individual coaching, group masterclasses and a unique combination of acting training and behavioural science. Their programmes cover: effective leadership, empowerment and ownership, conflict resolution, public speaking and presentation skills, selling with EQ, managing client relationships over the phone, team building and creativity.
Engaging with clients remotely
The Covid-19 crisis and enforced lockdown environment has forced a lot of us into an unfamiliar world, and you may be feeling a bit uneasy about your ability to be effective or sceptical about the merits of engaging clients through technology. Without face-to-face contact, how do you continue to build trust and rapport? And how do you present your ‘best self’ through technology?
Our three-part video course will provide you with the skills and confidence to get the most out of remote client meetings now and in the future. We’ll share how to best prepare for an online meeting, build trust, rapport and deliver the same exceptional customer experience you do face-to-face. It just takes a little familiarity, practice, and a few of our simple, easy-to-apply tips.
Engaging with clients remotely
This course is split into three parts:
Part one - building trust remotely
Trust is key with clients. Explore how to build it by breaking it down into its key components using our trust equation.
Lose the self-consciousness of using technology to focus entirely on your client’s needs.
Embody a generous mindset, “How can I help?” to deliver exceptional client care.
Part two - preparing right
Take on some simple vocal/physical warm-up hacks so you don’t get tongue-tied or look/sound like you’ve just rolled out of bed.
Be intentional and treat each meeting with the respect it deserves by embedding some simple habits.
Understand how to set a clear agenda with a strong purpose for each client meeting.
Part three - coming across authentically
Understand how to relax into the environment and come across warm, human and authentic with some simply housekeeping tips.
Discover how to make sure a video-meeting doesn’t suffer on the intimacy-front with some simple communication techniques for camera.
Develop exceptional active listening skills – avoid the common video meeting pitfalls of interrupting and speaking over each other by applying our top do’s and don’ts.
Vocal conditioning course
Chris and Jonny took the time to first understand our brief and delivered the sessions incorporating our culture and brand. The sessions were thought provoking and their techniques, although occasionally stretching some participants out of their comfort zone, were very well received. Chris and Jonny’s contagious energy encouraged full participation from all involved.
– Mairi Cameron, Learning Manager, Nucleus
“What a transformation! The Speakers Gym™ approach has truly changed how we feel about presenting… it’s hard to put into words.”
– Ian Hitt, Founder, Director, Agile Human
Financial adviser's have a challenging job. You have to influence your clients to make great decisions on a very sensitive subject - their money.
Having a voice you can rely on, a voice that is secure, versatile and persuasive is vital to your success. As the voice accounts for up to 38% of communication, it is something that cannot be ignored.
This vocal conditioning course is split into five parts:
- Breath - the fuel for your voice
- Resonance - your whole body is your stereo speaker
- Support - bringing energy, power and stamina to the voice
- Range - being your most expressive and engaging best
- Articulation - vocal clarity and precision
Each part has two videos; the warm-up and the exercises. This course is a tool for you to use as part of your daily life. It will ensure that you communicate at your most authentic and expressive. No more croaky morning voice or getting tongue-tied over difficult language. Build a voice that you can trust, reduce nerves and anxiety and connect to your clients at your best.