Last time I spoke about the importance of the client conversation in terms of adding value beyond the transaction.

    This time I’m going to focus on one particular question – which I call the ‘chunking down’ question. 

    I chat to Faith Liversedge about what’s behind those kind of questions, how they can help clients, and why they’re so powerful in this 5-minute video:

    To help generate more engaging client conversations, I’ve created a pack of 52 cards, divided into 4 categories, providing unlimited ways you can create more value for your clients. 

    If you’d like to know more, take a look at this introductory video where I explain the concept.

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